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These are all examples of scenarios in which you could be encountering a chatbot. For example, if a user asks about tomorrow’s weather, a traditional chatbot can respond plainly whether it will rain. Understanding. To get the best possible experience please use the latest version of Chrome, Firefox, Safari, or Microsoft Edge to view this website. One of the best things about chatbots is that they are pretty versatile and can be helpful in multiple industries. One can provide an almost “humanlike” service tailored to each individual, even as the chatbot is deployed to millions of customers at the same time. Subject matter experts who build chatbots without needing to code are known as Bot Whisperers. Business owners also must decide whether they want structured or unstructured conversations. Task-specific chatbots are meant to help customers with a specific task and are typically highly specialized. Chatbots are common these days, with many websites and companies relying on them for customer support and other automated functions.