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Look for a chatbot that covers the basic features that your business will require. If all you need is a rule-based chatbot, you don’t need to invest in purchasing or building an AI chatbot. Just like how chatbots are beneficial to business, they are also helpful to customers. This is a baby in the field of AI, and publicly released versions of autonomous AI chatbot technology have been clear failures. George asks the chatbot, “Where is my car?”, but the chatbot has only been taught to understand that question if the word “automobile” is used. Chatbots that use keyword recognition rules are technically AI Chatbots, as they use a simple form of Natural Language Processing (NLP). Chatbots excel at completing repetitive tasks and work around the clock. They can work alone or alongside humans, and are effective at completing 60-90% of an average human team’s workload, depending on the use case. examples of companies using chatbots. With buyers wanting more personalized experiences, forward-thinking brands have to find new ways to go beyond customer expectations. The costs of developing a chatbot from scratch are very prohibitive if you want to hire developers. Using a third-party what is a chatbots solution is cheaper and easier, especially if you are a beginner. You can try out the chatbot cost calculator to find the estimated costs of running a chatbot on your website.