Westgate las vegas resort casino

On May 20th, 2023 I booked a chauffeur driven limo service for my Uncle for the afternoon of May 21. His Delta flight did arrive on time at 2:40 PM. As we were instructed after collecting his luggage he waited for 30+ minutes but NO chauffeur showed up. Then I called and talked to John over 4 times. Then I called and talked to John over 4 westgate las vegas resort casino times. John assured me that the driver was given that information. After an hour John said he had communicated that the Chauffeur will be there. However, again after another 30 minute wait no one showed up. So after waiting for a total of 90 minutes my uncle had to take a taxi to go to Golden Nugget Casino. So after waiting for a total of 90 minutes my uncle had westgate las vegas resort casino to take a taxi to go to Golden Nugget Casino. I made several phone calls only to leave a voicemail. Until after 10 days no one has responded with email, phone call or refund!! So they made a passenger wait 90 minutes by lying on the phone. Never provided service they charged for or refund.