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Like button or keyword-based bots, they still rely on static, preset rules, but the user experience is more flexible. Chatbots process data to deliver quick responses to all kinds of users’ requests with pre-defined rules and AI-based chatbots. #1. Use a chatbot platform. Unlike email or traditional live chat, chatbots can give answers within seconds. Customers will be able to move forward once they get answers to what they are looking for. This also means that the customer will be able to purchase without leaving the webpage. What is needed for chatbot? To create an AI chatbot you need a conversation database to train your conversational AI model. But you can also try using one of the chatbot development platforms powered by AI technology. Tidio is one of the most popular solutions that offers tools for building chatbots that recognize user intent for free.