Westgate las vegas resort casino

LasXpress. On May 20th, 2023 I booked a chauffeur driven limo service for my Uncle for the afternoon of May 21. His Delta flight did arrive on time at 2:40 PM. As we were instructed after collecting his luggage he waited for 30+ minutes but NO chauffeur showed up. Then I called and talked to John over 4 times. John did acknowledge, the pick up was scheduled and my uncle was supposed to be at baggage carousel 10, still no one showed up. John assured me that the driver was given that information. After an hour John said he had communicated that the Chauffeur will be there. However, again after another 30 minute wait no one showed up. So after waiting for a total of 90 minutes my uncle had to take a taxi to go to Golden Nugget Casino. My credit card was charged $88, John asked that I send an email to request a refund.